ba99a Privacy Policy
How safe your personal information is with us and how we manage that information — ba99a's complete privacy policy is presented here in detail.
Introduction and Scope
This Privacy Policy ("Policy") is issued by ba99a ("we", "our", "Platform") and applies to all registered and unregistered users ("you", "user") of the website ba99a.cam. By accessing or using our Platform, you fully accept the terms of this Privacy Policy.
ba99a is a safe and reliable platform for live casino, sports betting, and slots games for players in Bangladesh. Protecting your personal information is our top priority. We store and manage your information following modern SSL encryption and strict data protection practices.
How We Collect Information
We collect your information in the following ways. The reason and scope of data collection is clearly stated for each case.
Information Collected at Registration
We collect the information you provide when opening an account with ba99a. This includes:
- Full name (must match your identity document)
- Date of birth (for age verification — for users aged 21 and above only)
- Valid email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Preferred payment method
Automatically Collected Information
When you use the ba99a platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and version
- Time and duration of page visits
- Cookies and session data (for security and experience)
- Gaming activity and transaction history
Identity Verification Information (KYC)
As part of our KYC (Know Your Customer) process, the following documents may be required:
- National Identity Card (NID) or passport
- Proof of bank account or mobile banking verification
- Proof of address (if required)
This information is used solely to prevent fraud and ensure secure transactions.
Purpose of Using Information
ba99a uses collected information only for the following legitimate purposes. We do not sell your information to any third party for advertising purposes.
Account Management
- Account registration and verification
- Login security and authentication
- Password recovery assistance
- Personal information updates
Payments and Transactions
- Processing bKash, Nagad, Rocket, and Upay deposits
- Bank transfer verification
- Withdrawal processing and verification
- Maintaining transaction history
Customer Support
- Providing 24/7 live chat support
- Resolving complaints and issues
- Identity verification for personalized support
- Records of support conversations
Security and Fraud Prevention
- Detecting suspicious transactions
- Preventing multiple accounts and bonus abuse
- Preventing underage users
- Maintaining platform integrity
Information Sharing and Disclosure
We do not share your personal information with third parties except in limited and specific circumstances.
Permitted Cases for Sharing Information
We may share information in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and banks — minimum information required to complete transactions
- Game software providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe — account ID for game connectivity only (no personal information)
- Legal authorities: When required by court order or valid legal process
- Technical partners: Contracted service providers for server hosting and cybersecurity
Commitment Not to Sell Information
ba99a never sells your personal information to advertisers or marketing agencies. We also do not permit your information to be used for third-party marketing purposes.
Data Security Measures
Technical Safeguards
We take the following technical measures to keep your information secure:
- 256-bit SSL/TLS encryption — for all data transfers
- Encrypted database storage
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Automatic alerts for suspicious login attempts
- Firewall and DDoS protection
Cookie Policy
Use of Cookies
The ba99a website uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
- Functional cookies: To remember your preferences and language settings
- Analytical cookies: To understand site performance and usage patterns — no personal information
Most modern browsers offer cookie control options. However, disabling essential cookies will prevent you from using many features of the platform.
Data Retention Period
Data Retention Policy
How long we keep your information depends on the type and purpose of the data:
- Active account information: For the full duration the account remains active
- Transaction records: At least 5 years for legal and financial audit purposes
- KYC documents: Up to 5 years after account closure
- Support conversations: 2 years from the date of resolution
- Log files: Maximum 12 months
If you request account deletion, we will remove remaining personal information after meeting the legal obligations stated above.
User Rights
As a user of the ba99a platform, you have the following rights over your own information.
Right to Access Information
You have the right to request details of what information we hold about you. We are required to respond within 30 days.
Right to Correct Information
If any of your information is incorrect, you can request a correction. Contact us via live chat or email.
Right to Close Account
You may close your ba99a account at any time. All information beyond legal obligations will be deleted.
Right to Data Portability
You have the right to request your own information in a structured format.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes, where legally possible.
Right to Withdraw Consent
If you have given consent for your information to be used for a particular purpose, you may withdraw that consent at any time.
Protection of Minors
Age Verification and Child Protection
ba99a is for users aged 21 and above only. We do not collect information from minors under any circumstances, nor do we allow them to use the platform. If we become aware that a minor has opened an account, that account will be closed immediately and the related information will be securely deleted.
We strictly enforce this policy through age declaration at registration and KYC verification where required.
Policy Changes
Updates and Notifications
ba99a may update this privacy policy from time to time. For significant changes:
- A notification will be sent to your registered email at least 7 days before the change takes effect
- You will be informed of the change when logging in to the platform
- The "Last Updated" date on this page will be changed
- Your new consent will be obtained for significant changes
Continued use of the platform after changes have been made will be taken as your acceptance of the new policy.
Contact Us
Contact us for any privacy-related questions
If you have any questions or concerns about your personal information, privacy rights, or this policy, please contact our support team. We are available 24/7 in Bengali to assist you.
Always available — the fastest way to get a response
[email protected]
To view, correct, or delete your data: [email protected]
For data-related requests, email us from your account ID and registered email address — responses may take up to 72 hours.